Terms of Use - Customers

By creating an account or using Our Day (the “Platform” or “Site”, operated by Our Day, Inc., “the Company”), you agree to these Terms and to our Privacy Policy. You must be at least 18 and able to form a binding contract. If you use the Platform on behalf of a couple, you confirm you are authorized to do so. Each use of the Site constitutes your unconditional acceptance of this Agreement, which the Company may modify at any time by posting the updated Terms on the Site.

Keep your login secure and your information accurate. You are responsible for activity under your account. Tell us promptly of any unauthorized use. You may close your account at any time; some records are retained as described in the Privacy Policy.

Our Day helps you find and book wedding vendors. When you submit a request, we match it to a curated set of relevant vendors, capped at six vendors per request, to keep responses high-intent and avoid spam. Matching uses information you provide (budget, style, location, date) and our vendor data.

Where offered, our tools may help negotiate rates with vendors on your behalf within limits the vendor sets. You decide which, if any, quote to accept.

To protect you and keep a clear record, communication with vendors runs through the Platform and connected email and text. These communications are logged so that, if a dispute arises, there is an accurate history. By using the Platform you consent to this logging and to receiving service messages about your bookings. You can manage marketing preferences at any time.

When you accept a vendor partner’s quote, you enter a Booking & Transaction Agreement directly with that vendor; Our Day facilitates it. All payments are processed securely by Stripe, our third-party payment processor. Your card and payment details are collected and stored by Stripe under its own terms and privacy policy - Our Day never sees or stores your full card number.

Payments follow the schedule shown at checkout, typically:

• a non-refundable deposit charged when you book to secure your date;
• optional scheduled payments toward the balance; and
• a final balance automatically charged before your event to the payment method saved on file with Stripe.

Funds are handled through Stripe’s connected-account (Stripe Connect) infrastructure so that your payment is routed to your vendor partner and Our Day’s commission is settled automatically. This structure supports Our Day’s payment protection: if an eligible dispute arises, mediation reviews the signed Agreement, the itemized quote, and logged communications before funds are released or refunded.

Where available, you may choose to pay over time through a third-party provider (e.g., Klarna); your installment obligations are then owed to that provider under its terms. Sales tax, where applicable, is shown as a separate line and added to your total.

Creating an account, browsing, matching, and messaging are free to you. You pay the vendor partner’s quoted price plus any applicable tax and any optional service fee disclosed at checkout. Our Day’s commission is paid by the vendor partner through Stripe Connect, not added to your price.

Cancellations and refunds for a booking are governed by the Booking & Transaction Agreement and the vendor’s disclosed policy. In general the deposit is non-refundable and other refunds depend on how far before the event you cancel. If a vendor cancels, you are entitled to a refund of amounts paid, and we will help you find a replacement where possible.

You may post reviews and content about your experience. Be honest and lawful - no false, defamatory, infringing, or harassing content. You grant Our Day a non-exclusive, royalty-free license to host and display your content on the Platform. We may remove content that violates these Terms.

The Company grants you a limited, revocable, non-exclusive license to use the Site solely for your own personal, non-commercial use, not for republication, distribution, sublicense, sale, preparation of derivative works, or other use. You agree to comply with all applicable laws in your use of the Site, and that the information you provide is truthful and accurate.

• Don’t use the Platform for anything unlawful, fraudulent, or harmful.
• Don’t scrape, copy, reverse-engineer, or misuse vendor data or Platform content.
• Don’t circumvent the Platform to avoid fees or protections after being introduced to a vendor partner.
• Don’t interfere with the Platform’s operation or security.

All content on the Site is and remains the exclusive property of Our Day, Inc. or its content suppliers, protected under copyright, patent, trademark, and other proprietary rights. You acquire no ownership rights in any content through your use of the Site. “Our Day” and the Site’s images are trademarks or registered trademarks of the Company; other product and company names may be trademarks of their respective owners.

If you believe your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, send a notice to our Copyright Agent containing: (a) an electronic or physical signature of the person authorized to act for the owner; (b) a description of the copyrighted work claimed to be infringed; (c) a description of where the allegedly infringing material is located on the Site; (d) your address, telephone number, and email; (e) a statement that you have a good-faith belief the disputed use is not authorized; and (f) a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act on their behalf.

Contact our Copyright Agent at support@matchourday.com.

By opting in to receive text messages (“Messaging”) you agree to these terms, which we may amend from time to time, and you understand that message frequency varies. Consent to receive texts is not a condition of purchasing any Our Day services.

• Opt-in. Give consent during account setup, in your account settings, or by texting START to +1 (847) 874-7789.
• Opt-out. Cancel anytime in account settings or by texting STOP to +1 (847) 874-7789; you’ll receive a confirmation and no further texts unless you opt back in.
• Help. Text HELP to +1 (847) 874-7789 or email support@matchourday.com.
• Charges. Message and data rates may apply per your wireless plan.
• Carriers. Supported carriers include AT&T, T-Mobile, U.S. Cellular, Verizon Wireless, ClearSky, and Interop; availability is not guaranteed for every provider or device.

Messaging is governed by our Privacy Policy and is provided “as is” without warranties; we are not liable for technical, hardware, software, telephone, or network failures affecting delivery.

Vendors are independent businesses, not Our Day’s employees or agents. Our Day does not provide the wedding services and does not guarantee any vendor’s work, availability, or conduct. Your service contract is with the vendor.

The Platform is provided “as is” and “as available.” To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and we don’t warrant that the Platform will be uninterrupted or error-free.

To the maximum extent permitted by law, Our Day is not liable for indirect, incidental, or consequential damages, or for the acts or omissions of vendors. Our Day’s total liability arising from your use of the Platform is limited to the greater of the fees Our Day earned on your booking or $100. Nothing limits liability that cannot be limited by law.

You agree to indemnify Our Day against claims arising from your misuse of the Platform, your content, or your breach of these Terms, to the extent permitted by law.

Your vendor is responsible for making it right. Vendors are independent businesses. Under the Booking & Transaction Agreement you both sign, a vendor who does not show up must refund everything you paid, including the deposit. A vendor who omits a material part of the services, arrives materially late, or performs materially below what your quote described must provide a proportionate refund or credit, or re-perform. A vendor who misses a delivery deadline has thirty (30) days from your written notice before you can request a refund for the undelivered items.

Start with the vendor. Raise the issue with your vendor through the Platform and give them seven (7) days to respond and propose a remedy. Keeping the conversation on the Platform matters, because those messages become the record.

Booking Claims. If that does not settle it, you may submit a Booking Claim through the Platform within fourteen (14) days after your event date, or after the delivery deadline for deliverables. We may then review your signed agreement, your itemized quote, and the messages logged on the Platform, and we may hold funds not yet released to the vendor, issue a full or partial refund from funds we hold on the booking, or recover a refunded amount from the vendor.

What this is and is not. This is a discretionary account and payment function that we may use at our sole discretion. We do not provide mediation, arbitration, or dispute-resolution services, we are not a neutral between you and your vendor, we do not investigate beyond the Platform record, and we are not obligated to act on any claim. Anything we do is an administrative decision about funds we hold. It is not a finding of fault, it does not bind either party, and it does not limit any right or remedy you have against your vendor directly.

Timing matters. We can only hold or redirect money we still have. Raising an issue promptly, and on the Platform, gives us the most room to help.

A dispute over a vendor’s services is between you and that vendor. We do not offer mediation or dispute-resolution services and are not a neutral between the parties; our role is limited to the discretionary claims and funds-handling function described above. These Terms are governed by the laws of the State of Delaware, without regard to its conflicts-of-laws provisions. Nothing in this Agreement constitutes either party as a partner, joint venturer, employee, or agent of the other; the parties are independent. If any provision is held unenforceable, it will be limited or eliminated to the minimum extent necessary and the remainder stays in effect; the Company’s failure to enforce any provision is not a waiver. This Agreement is the entire agreement between you and the Company regarding the Site and supersedes prior communications.

We may update these Terms; material changes will be notified through the Platform or by email, and continued use means acceptance. Questions: hello@matchourday.com.